Frequently asked questions

My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

Where is Clothing Shop Online based?

We are located in the Bay Area.

How can I pay for my order?

Krz Creationz currently accepts Visa, MasterCard, Discover, and American Express.

How long will it take me to get my order?

To fulfill your order and ship it, it will take about a week.

How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Sorry for any inconvience.

Can I exchange my order?

We do not offer exchanges at this time.

How do I return my order?

Unfortunately, returns are not accepted for all items of purchase.

What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. You may contact us through our contact page and we would be happy to help you.

Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple areas. If you did not receive multiple tracking numbers, please reach out to us for assistance.

I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and we are here to help make things right. Please contact us via email, or our contact page so that we can work to get you your goods as soon as possible.

How do I know what my hoodie size is?