THE MOST COMMON QUESTIONS
Frequently asked questions
What is Snack the Globe?
Thanks for asking! We are a subscription box full of snacks from abroad and within Canada. Our purpose is to expose you to several cultures in a fun and interesting way. Learn more in our about page.
What is the Oxford Snack Box?
The Oxford Box is a one-time, limited edition box that contains great snacks from local businesses in Oxford County. It includes a guide with some intersting facts about the area and a little more information about the snacks you are consuming. Learn more about the Oxford Snack Box!
How long will it take me to receive my box?
Delivery & pickup for the Oxford Snack Box will start on July 5th.
If weather conditions prevent a prompt delivery of your box, we are not liable for spoilt snacks. However, rest assured that we will always try to ensure the integrity of your snacks while they are handled by us.
Can I cancel or change my order?
You can cancel or change your order 48 hours after placing your order. Due to the intensive fulfillment process of our business, once this time has elapsed, we are not able to cancel or change any order any order.
Where and when will I get an order confirmation?
You will receive an order confirmation and invoice on the email address provided on your order right after placing it.
Where do you ship?
We ship to any address in Canada! Our business is proud to spread travel and culture through snacks from sea to sea.
Can I return any items or a box?
We do not accept returns of any kind. Please understand that since we work with food, accepting returns can be risky for our supply chain and the integrity of others' orders.
Your health is super important for us! Whenever nutritional information is not in English, we will include a list of the ingredients each snack contains so that you can decide if it is safe for you to eat them or not.
We love our clients! As you would with anybody you love, we ensure that everything that is sent to you is safe for consumption. We only work with suppliers with proven records of food safety and standards comparable to Health Canada regulations (for companies abroad).
Supply Chain Responsibility
At the core of our busines is learning about new cultures and the people that build their social fabric. This is why we do not tolerate any practices that contravene applicable international treaties on modern human slavery, child labour, workplace safety and minimum labour conditions.